Electronic Palace is located in Los Angeles, California. Our mission is to provide the best services and lowest prices. Our #1 goal is customer satisfaction. Electronic Palace offers both brand new and refurbished products. All refurbished products will be clearly specified in the product description.
Tax Policy
California state residents are subject to sales tax.
Most products are processed within 24 hours. We use UPS, usps, and fedex for majority of our shipping needs. Shipping charges are extra. All shipments are insured and guaranteed against lost or damage. Tracking number will be supplied by email. You may include special shipping instructions in the order form. Allow one day for processing of order.

Terms For shipping damages:
customer should contact both the carrier and Electronic Palace immediately. Any missing or wrong item should be reported to Electronic Palace within 48 hours. We make sure that all information in the site is correct and up to date. However, Electronic Palace is not responsible for typographical errors or displayed images.
1. All merchandise can be returned or exchanged within 45 days of order date.
2. All returns are subject to 15% restocking fee.
3. Returns must be like original condition.
4. Shipping charges are non refundable. The actual cost of shipping the item in not refundable even if the order was offered with free shipping.
5. All returns or exchanges require a RMA#. RMA# is issued by us. You can contact us By email. Please include your order confirmation number.
6. Customer is responsible for shipping charges to send the merchandise back to us.
7. All returns and exchanges must be double boxed. All supplied manufacturer accessories must be included in the original factory packaging. Print RMA# clearly on the outside of package. See Packaging Requirements.
8. A credit will be issued to your credit card account within seven days after returned package is received.
9. The exchanged merchandise will be sent back to you by the same shipping method the original order was placed.
10. Packages without RMA# will be automatically returned to the sender.
11. Original manufactures warranty cards and paperwork must be blank.
12. Electronic Palace accepts no responsibility for loss or damaged items in return transit.
Phone: 1(818)385-1863 -- ask for Rosita
Contact Hours: Monday - Friday 9:30am to 4:30pm (PT)

Mailing Address:
16844 Mooncrest Dr
Encino, CA 91436